PUBLIC AGREEMENT

PAID PROVISION OF PAID MEDICAL SERVICES

30 March 2023 city . city . Bereza

This Public Agreement for the provision of paid medical services of the Private Medical Unitary Enterprise "Rident" (hereinafter – Public Agreement), posted on the website of private enterprise "Rident" at: https://rident.by and in the registry of private unitary enterprise "Rident", hereinafter referred to as “Contractor”, is a public offer, that is, the Contractor’s proposal to conclude an agreement for the provision of paid medical services with any individual – the Customer.

The performer states, that he will consider himself to have entered into a contract for the provision of paid services with any person, who provided Acceptance under the terms of this Public Agreement.

1. General provisions.

1.1. This Public Agreement determines the procedure for the provision of paid medical services by the Contractor (further – Services) individuals – Customers, rights and obligations of the Contractor and the Customer, essential terms of the contract and in accordance with article 405 of the Civil Code of the Republic of Belarus is the official public offer of the Contractor, addressed to an indefinite number of individuals. Publication (accommodation) the text of the Public Agreement in any form is a public offer of the Contractor, addressed to an indefinite number of persons, enter into an agreement for the provision of services for a fee under the terms of this Public Agreement.

1.2. Subject of the contract for paid services, concluded under the terms of this Public Agreement: The customer instructs, and the Contractor assumes the obligation to provide paid Services, and the Customer undertakes to accept and pay for these Services.

1.3. Ordering Services is carried out by placing an order with the Contractor: when contacting the Contractor in person (to his employee) at the registry of private unitary enterprise "Rident", or by telephone with the Contractor (his employee) by contact phone numbers, specified in this Public Agreement, as well as on the Contractor’s Website.

1.4. Regardless of the option for ordering Services, the Customer unconditionally accepts and agrees with all the terms of this Public Agreement as a whole, without any exceptions or reservations, including information about the Services that is an integral part of this Public Agreement (types of Services, price of Services, valid on the date of conclusion of the contract (price-list), payment procedure for Services and other necessary information), as well as Internal Regulations for Patients, which are posted on the Contractor’s Website and in the Contractor’s registry and which the Customer can familiarize himself with independently. By accepting this Public Agreement, The customer confirms, that he has familiarized himself with these documents. Claims, associated with reference to ignorance or lack of familiarity / inattentive reading of these documents, The contractor will not accept.

1.5. The performer in his activities, including when concluding and executing a contract for paid services, concluded under the terms of this Public Agreement, is guided by the Civil Code of the Republic of Belarus, Law of the Republic of Belarus “On Protection of Consumer Rights”, legislation on healthcare and other regulatory legal acts of the Republic of Belarus.

1.6. Posting on the Contractor's Website, on social networks, messengers and other Internet resources, in the Contractor's advertising and information materials, incorrect or incomplete information about the Services is recognized as a technical error, subject to adjustment by the Contractor.

1.7. This Public Agreement comes into force from the moment it is posted on the Contractor’s Website and in the Contractor’s registry and is valid until the Offer is withdrawn by the Contractor by deleting the text of this Public Agreement on the Contractor’s Website and in the Contractor’s registry.

1.8. The Contractor has the right to make changes and additions to the Public Agreement, Information about the Services, Internal regulations for patients, which come into force from the moment new editions of the Public Agreement are posted, other named documents on the Contractor’s Website and in the Contractor’s registry and are subject to application to all Customers, placing an order and receiving Services after posting new editions of documents. The customer gets acquainted with the changes (new editions of documents) independently on the Contractor’s Website or at the Contractor’s registration.

1.9. The Customer and the Contractor, when jointly mentioned in the text of the Public Agreement, are referred to as the “Parties”, separately – “Party”.

1.10. The parties guarantee each other, that they have the appropriate right and sufficient legal capacity, as well as all other rights and powers, necessary for concluding and executing a contract for the provision of paid services, concluded under the terms of this Public Agreement.

1.11. Contract for paid services, committed in accordance with the procedure specified in this Public Agreement, is considered concluded in simple written form, does not require paper registration and has full legal force (points 2, 3 articles 404 and point 3 articles 408 Civil Code of the Republic of Belarus). The Parties recognize the location of the Contractor as the place of conclusion of the contract.

1.12. Terms and definitions:

Customer – individual, intending to order (purchase) and receive the Contractor’s Services for yourself personally or for the person he represents – the Patient (further, for the purposes of this Public Agreement, the named persons are covered by the concept of “Customer”), or ordering (acquiring) Services, or receiving Services, or who received them earlier, entered into a contract for the provision of paid services with the Contractor by giving acceptance (answer) in accordance with the procedure established by this Public Agreement.

Contractor – Private medical unitary enterprise “Rident” (UNP 290733762, Certificate of state registration dated January 30, 2008., reg. number 290733762, issued by Berezovsky District Executive Committee; legal and postal address (location): 225209 Brest region. Bereza, str. Sverdlova, 34-1, tel. +375 (29) 807-88-24; +375 (1643) 9-09-09; +375(1643) 9-49-49 operating mode: on weekdays – from 9.00 to 19.00 hours, on Saturday - from 10.00 to 15.00 hours; day off – Sunday).

Offer - proposal to the Contractor, published in the form of this Public Agreement on the Contractor’s Website and posted in the Contractor’s registry, which is quite definite and expresses the Contractor’s intention to consider itself as having entered into a contract for the provision of paid services with any addressee - the Customer, which will accept the proposal on the terms of this Public Agreement.

Acceptance – response of an individual, to whom the Offer is addressed, about its acceptance and full and unconditional desire to conclude an agreement with the Contractor for the provision of paid services under the terms of this Public Agreement; in this Public Agreement, acceptance means the execution of a dental outpatient card and the signing by the Customer of medical documentation from the Contractor (paragraph 3 articles 408 Civil Code of the Republic of Belarus).

Contract for paid services – contract, concluded by the Contractor with the Customer at the time of receipt of Acceptance under the terms of this Public Agreement, according to which the Contractor undertakes to provide Services on the instructions of the Customer, and the Customer undertakes to accept and pay for these Services.

Services – paid medical services, provided by the Contractor: therapeutic dentistry, orthopedic; X-ray diagnostics dental; ultrasound diagnosis; gynecology, which the Contractor provides to the Customer within the framework of the concluded contract for the provision of paid services; Information about the Services (types of Services, price of Services, valid on the date of conclusion of the contract (price-list), payment procedure for Services and other necessary information) posted on the Contractor's Website and in the Contractor's registry.

Contractor's website - the Contractor's website at: https://rident.by.

Price – cost of Services, which is established by the Contractor by drawing up a cost estimate in accordance with the procedure established by law and is brought to the attention of the Customer in the Information about the Services, posted on the Contractor's Website and in the Contractor's registry.

2. Acceptance

2.1. Acceptance is considered complete, and the contract for the provision of paid services to those concluded under the terms of this Public Agreement from the moment the Contractor issues a dental outpatient card and the Customer signs the medical documentation from the Contractor (paragraph 3 articles 408 Civil Code of the Republic of Belarus).

2.2. The Contractor has the right to temporarily stop / suspend the conclusion of contracts for the provision of a specific type of Services for a fee, despite , that information about such Services is contained on the Contractor’s Website, other Internet resources, in the Contractor's advertising and information materials. In this case, Acceptances for these specific Services are not accepted by the Contractor., and the received funds (in case of advance payment) returned to the Customer no later than 10 (ten) calendar days from the moment of their receipt to the Contractor’s bank account.

3. Services. Price and payment for Services.

3.1. Services, provided by the Contractor, subject to licensing: special permission (license) № M-02040/6602 issued by private unitary enterprise "Rident" for the right to carry out medical activities (truly indefinitely).

3.2. Services are provided by the Contractor at its location.

3.3. List of actions (type and scope of Services), which the Contractor must perform as part of the execution of the contract for the provision of paid services, concluded under the terms of this Public Agreement, as well as other information, which is essential for the provision of Services, determined by the Contractor in accordance with medical indications, health status of the Customer, technical capabilities of the Contractor and are recorded in the Customer’s dental outpatient record.

3.4. Executor:

– sets a date and time for an appointment (provision of Services) in agreement with the Customer, taking into account the Contractor’s work schedule, previously placed orders and employment of the Contractor's employees;

– independently determines indications, contraindications and the need for medical procedures, their types and deadlines, medications used in this case, medical products and other consumables.

3.5. Providing services to patients, who are minors (under eighteen years of age) or incompetent or partially capable citizens, permitted only in the presence of their legal representatives (parents, adoptive parents / adoptive parents, guardians, trustees) when they provide documents, confirming this status.

3.6. The price of the Services is determined by the Contractor in accordance with the current regulatory documents of the Ministry of Health of the Republic of Belarus and is fixed in the Price List for Medical Services, provided by private unitary enterprise "Rident" (further – price list). The price of Services in the price list may change due to: changes in the cost of materials and services; amendments to regulatory documents.

3.7. Information about the Services (types of Services, price of Services, valid on the date of conclusion of the contract (price-list), payment procedure for Services and other necessary information, further – Information about the Services), and also the Internal Regulations for patients are brought to the attention of Customers by posting them in the public domain on the Contractor’s Website and in the Contractor’s registry and are an integral part of this Public Agreement.

3.8. The cost of Services is not subject to VAT in accordance with tax legislation.

3.9. The procedure for pricing the Services selected by the Customer:

– The Contractor informs the Customer about the approximate price of the Services before the start of their provision.;

– The preliminary cost of Services is determined based on the drawn up treatment plan (provision of Services);

– the final cost of the Services is established upon completion of their provision.

3.10. Therapeutic dentistry services, on X-ray diagnostics of dental, Ultrasound diagnostics and gynecology The customer pays in full immediately after they are provided.

3.11. When providing orthopedic dentistry services (medical dental services for dentures) The Customer pays in advance for this Service in the amount of up to 100%, but no less 50% its prices. In case of partial advance payment, the Customer pays in full for the Orthopedic Dentistry Service after delivery of the finished orthopedic structure (prosthesis).

3.12. Payment for Services is made in Belarusian rubles using one of the methods chosen by the Customer.:

– in cash using the Contractor's cash register equipment;

– in cashless form:

by using a payment terminal;

3.13. All expenses, related to the transfer of funds in non-cash form, borne by the Customer.

3.14. Document, confirming payment for the provision of Services in non-cash form, The customer creates independently.

3.15. When paying for Services in cash, the Contractor issues the Customer a cash receipt or other document, confirming payment for the provision of Services, in accordance with the law.

3.16. The date of payment for the Services is considered to be the day funds are credited to the Contractor's current account or the day cash is deposited into the Contractor's cash desk.

3.17. In case of non-payment or incomplete or untimely advance payment for Services, when such advance payment is provided for by this Public Agreement and Information about the Services, The Contractor does not begin to provide the Services and is not responsible for the failure to provide the Services..

3.18. If the Customer has a need for the Contractor's Services, not expressly provided for in the medical documentation, These services are paid additionally.

3.19. The performer reserves the right:

– expand and reduce the offer of specific types of Services;

– change forms, methods and means of providing Services, Information about the Services (types of Services, the price, way to determine it, procedure for payment for Services, etc.), Internal regulations for patients;

– suspend or terminate the provision of certain Services at its own discretion –

with information about this being posted in the public domain on the Contractor’s Website and in the Contractor’s registry.

4. Ordering Services

4.1. An order for Services can be placed by the Customer on business days from 9.00 to 19.00 hours, on Saturday - from 10.00 to 17.00 hours:

when contacting the Contractor in person (to his employee) at the Contractor's registry - private enterprise "Rident" (Dentistry "Mastodon") to the address: city . Bereza, str. Sverdlova, 34-1 or

via telephone communication with the Contractor (his employee) by contact phone numbers +375 (29) 807-88-24; +375 (1643) 9-09-09; +375(1643) 9-49-49;

4.2. The Customer independently familiarizes himself with the Information about the Services and the Internal Regulations for Patients, and also pays for the Service using, defined in this Public Agreement. If necessary, the Customer can obtain additional information about the Services at the Contractor's registry, or by telephone with the Contractor (his employee) at the specified contact phone numbers.

4.3. When placing an order, the Customer indicates the Service he has chosen and, in accordance with the Contractor’s Policy regarding the processing of personal data, provides the following information about himself: surname, contact phone number.

4.4. If after receiving the order it is discovered, that the Contractor cannot provide specific Services, The Contractor informs the Customer about this.

5. Responsibilities and rights of the Contractor and the Customer

5.1. Executor along with other responsibilities, defined by law and this Public Agreement, Also undertakes:

– provide the Customer with Information about the Services, including the possibility of obtaining types and volumes of Services, Full name, positions and qualifications of medical specialists and other medical workers, directly involved in the provision of Services, Contractor's operating mode, about the presence of a special permit (licenses) for the right to carry out medical activities, other necessary information about the Services, about Internal regulations for patients (Information about the Services and the said Rules are an integral part of this Public Agreement, posted in the Contractor's registry and on the Contractor's Website);

– provide the Customer in an accessible form with information available to the Contractor about the Customer’s health status, including information about the results of the examination, presence of disease, its diagnosis and prognosis, applied diagnostic and treatment methods, possible complications and associated risks, medical intervention options, their consequences, results of treatment (provision of Services), possible complications and other information in accordance with the law;

– carry out an examination of the Customer to establish a preliminary diagnosis and the scope of necessary treatment, conduct a full clinical examination and diagnostic examination in full in accordance with the requirements of clinical protocols for the diagnosis and treatment of patients at a dental appointment when providing medical care on an outpatient basis (utv. by order of the Ministry of Health of the Republic of Belarus dated 26.12.2011 № 1245) and based on the established diagnosis, agree on a treatment plan;

– provide the Customer with the Services ordered by him in accordance with the treatment plan (subject to the Customer's compliance with all requirements of this Public Agreement) qualitatively, within the scope and timing agreed upon with him and specified in medical documents, according to order, defined by health care legislation, and established sanitary standards and rules, and in case, when advance payment for Services is provided for in the Information about Services, posted on the Contractor's Website and in the Contractor's registry, provide Services after advance payment for Services in the amount and manner, certain Information about the Services;

– use only licensed, patented methods and techniques, diagnostic methods, prevention and treatment, recommended by medical practice and permitted on the territory of the Republic of Belarus;

– comply with the rules of medical ethics and deontology in relations with the Customer;

– provide the Customer with medical assistance in case of emergency conditions;

– when providing Services, act in the interests of the Customer and in his favor;

– inform the Customer about actions, which must be undertaken by the Parties, including appointments and recommendations, which the Customer must comply with to achieve / maintaining the results of the provision of Services;

– promptly notify the Customer of date changes, appointment time (provision of Services);

– notify the Customer in advance about the circumstances, preventing him from providing Services, including due to the individual characteristics or health status of the Customer;

– in case of detection of diseases in the Customer during the provision of Services, which were not known at the time of concluding the contract, changing clinical situation, when other circumstances arise, which may lead to changes in the scope of Services and possible complications during treatment, notify the Customer about this and offer methods of further diagnosis and treatment, taking into account the Customer’s contraindications, reflect this in the dental outpatient card with the obligatory signature of the Customer; all changes to the agreed treatment plan (provision of Services) reflected in the outpatient card; if the Customer disagrees with the proposed changes, the Contractor has the right to interrupt the provision of Services and terminate the contract;

– issue a document to the Customer, confirmation of cash receipt, in accordance with the legislation of the Republic of Belarus;

– ensure the provision of Services by qualified employees of the Contractor, other persons engaged by the Contractor to fulfill their obligations under the contract, in this case, the Contractor bears responsibility for the proper provision of services;

– do not disclose medical confidentiality, maintain confidentiality regarding information received from the Customer;

– carry out the processing of the Customer’s personal data in strict accordance with the requirements of the Law of the Republic of Belarus “On the Protection of Personal Data” and the Contractor’s Policy regarding the processing of personal data (posted in the Contractor's registry and on the Contractor's Website).

5.2. Customer along with other responsibilities, defined by law and this Public Agreement, Also undertakes:

– pay for the Services in full amount of the final determined cost of the Services upon completion of their provision in the amount and manner, defined by this Public Agreement and Information about the Services;

– make advance payment for Services, when such advance payment is provided for by this Public Agreement and Information about the Services, posted on the Contractor's Website and in the Contractor's registry, in size and order, defined by this Public Agreement and Information about the Services;

– provide the Contractor with complete and reliable information in a timely manner, necessary for quality provision of Services, including information about the Customer’s health status, existing infectious diseases, previous diseases, medical interventions, about chronic, hereditary diseases, contraindications to the use of drugs, substance intolerance, allergic reactions, medications taken, etc., as well as changes in health status and other specified circumstances during the provision of Services, which may affect the progress and results of the Services;

– certify the necessary documents with a personal signature;

– comply with the dates and times of reception agreed upon by the Contractor with the Customer (provision of Services); in the event of a possible delay for an appointment, no less than 15 minutes to inform the Contractor about this by phone; if it is impossible to arrive at the appointment in advance, but no later than 24 hours before appointment time, inform the Contractor about this and agree on the date and time of the next appointment, taking into account the Contractor’s capabilities;

– strictly follow medical instructions, recommendations, instructions and requirements of the Contractor, related to the provision of Services;

– perform other medical procedures (outside the provision of Services), take medications only in agreement with the Contractor;

– immediately notify the Contractor of any complications, arising during or after the provision of Services, as well as the need for dental treatment in other medical dental institutions;

– read the Internal Regulations for Patients (are an integral part of this Public Agreement, posted in the Contractor's registry) and comply with them, treats the property of the Contractor and other persons with care;

– follow generally accepted rules of conduct in public places, adhere to moral and ethical standards in relations with the Contractor’s employees and other persons, treat them with respect, do not interfere or disturb them;

– compensate for damage, caused to the Contractor's property and / or occupied / premises used by him due to illegal actions (inaction) Customer;

– early, but not later 3 (three) working days before the start of the Services, notify the Contractor in writing of the refusal of the Services (refusal of the contract, early termination of the contract);

– in case of unilateral refusal of the Customer from the contract (refusal to continue providing the Services) pay the Contractor the cost of the Services actually provided to the Customer before termination of the contract and reimburse the costs incurred by the Contractor.

5.3. Customer along with other rights, defined by this Public Agreement, Also has the right:

– receive information about the Services from the Contractor, including the possibility of obtaining types and volumes of Services, about full name, positions and qualifications of medical specialists and other medical workers, directly involved in the provision of Services, Contractor's operating mode, about the presence of a special permit (licenses) for the right to carry out medical activities, other necessary information about the Services, about Internal regulations for patients;

– receive from the Contractor in an accessible form information available about the Customer’s health status, including information about the results of the examination, presence of disease, its diagnosis and prognosis, applied diagnostic and treatment methods, possible complications and associated risks, medical intervention options, their consequences, results of treatment (Services provided), possible complications and other information in accordance with the law;

– require proper provision of Services and performance of the Contractor’s duties, provided for by this Public Agreement;

– refuse medical intervention;

– contact the Contractor's administration if you are dissatisfied with the provision of Services, behavior of the Contractor's employees;

– express your wishes, recommendations and suggestions to the Contractor on issues of organizing and improving the Services, however, they are not obligatory for the Contractor;

– terminate the contract for paid services early (refuse the Services), by notifying the Contractor in writing at least 3 (three) calendar days indicating the reason for termination, at the same time, pay the Contractor the cost of the Services actually provided to the Customer before termination of the contract and reimburse the costs incurred by the Contractor; If the Customer makes an advance payment, it is returned to him by the Contractor no later than 10 calendar days minus the cost of Services actually provided before termination of the contract and costs incurred by the Contractor.

5.4. Executor along with other rights, defined by this Public Agreement, Also has the right:

– demand from the Customer full payment for the Services in the amount and manner, defined by this Public Agreement and Information about the Services;

– independently determine and change forms, methods and means of providing Services (nature and extent of treatment, manipulation, anesthesia used, medicines, medical products and other consumables, the need to make jaw models, photo- and video materials, number of x-rays taken, other diagnostic measures, necessary to provide Services to the Customer as part of the treatment plan, etc.);

– change Information about the Services, Internal regulations for patients;

– carried out when providing Services without the consent of the Customer photo- and video recording of the oral cavity to monitor and evaluate the quality of Services provided (without their provision and distribution), Moreover, all photos, video materials and rights to them belong to the Contractor;

– with the consent of the Customer, post photos, video materials, on which the Customer can be identified, on the Internet;

– carry out video surveillance on the Contractor's premises without the consent of the Customer and other persons if there are legal grounds for this, determined by law and local legal acts of the Contractor (without distribution of video materials, obtained as a result of video surveillance);

– require the Customer to provide the Contractor with complete and reliable information in a timely manner, necessary for quality provision of Services, including information about the Customer’s health status, existing infectious diseases, previous diseases, medical interventions, chronic, hereditary diseases, contraindications to the use of drugs, substance intolerance, allergic reactions, etc., which is necessary and / or may affect the progress and results of the Services (further – information, necessary for quality provision of Services);

– in the absence of the attending physician, appoint another doctor of appropriate qualifications to provide the Services to the Customer;

– if necessary, refer the Customer for additional consultations, examination by specialized specialists, Carrying out diagnostics in other organizations and institutions in order to clarify the diagnosis, definition of contraindications, clarification of treatment methods;

– require the Customer to comply with the Internal Regulations for Patients, as well as performing duties, provided for by this Public Agreement;

– demand compensation from the Customer for damages, damage to the Contractor's property, occupied / premises used by him due to unlawful actions of the Customer himself;

– engage third parties to fulfill their obligations under the Agreement, and also use the services of third parties, providing the Services, in this case, the Contractor bears responsibility for the proper provision of services.

5.5. Moreover, The performer has the right not allow the Customer to receive (refuse to provide him with Services):

– if the Customer has external signs of illness, other medical contraindications;

– Customer, under the influence of alcohol or in a state of, caused by drug use, psychotropic, toxic, intoxicating, other psychoactive substances, or in poor condition;

– if the Customer is late for the appointment at the time agreed upon with him by more than 15 minutes;

– if the Customer’s behavior is incorrect, or disrupts public order, or threatens others, or insults them;

– if the services required by the Customer are not included in the treatment plan, recorded in the Customer’s dental outpatient record;

– if the Customer does not comply with medical instructions or internal regulations for patients (when it does not threaten the life of the patient or the health of others);

– if it was not possible to establish therapeutic contact with the Customer;

– when the Customer provides incomplete or unreliable information, necessary for quality provision of Services;

– if the Customer does not agree with the treatment plan (provision of Services) and the terms of this Public Agreement and other documents of the Contractor.

5.6. In case of conditions threatening the life or health of the Customer, changes in the volume and types of Services are made at the discretion of the Contractor, in other cases - by agreement with the Customer.

5.7. The Contractor has the right terminate the contract for paid services unilaterally (refuse to provide Services):

– if the Customer disagrees with the change in the treatment plan proposed by the Contractor, type and volume of Services, when it is necessary, and / or a change in the resulting price of Services;

– if the Customer refuses to continue treatment (provision of Services), as well as with systematic (more than twice) failure of the Customer to show up for an appointment without prior notice;

– if the Customer fails to comply with the treatment regimen, medical recommendations and prescriptions;

– if the Patient fails to fulfill his duties and / or violation of prohibitions, established by these Rules.

6. Responsibility of the parties.

6.1. For failure to fulfill or improper fulfillment of its obligations under the contract, the guilty Party is liable in accordance with the legislation of the Republic of Belarus, taking into account the specifics, established by this Public Agreement.

6.2. The parties are responsible for the accuracy of the information, provided for quality provision of Services, implementation of the subject and terms of the contract for the provision of paid services.

6.3. For timely provision of information to the Contractor, related to the subject of the contract and necessary for the quality provision of Services, The Customer is responsible for the completeness and accuracy of such information..

6.4. The Contractor does not bear the risk and responsibility for any negative consequences for the Customer., including in the form of deterioration in the Customer’s health condition (in this case, the Customer bears the full risk of all negative consequences), related to:

– submission by the Customer of incomplete and / or false information, necessary for quality provision of Services, as well as untimely provision of such information;

– termination / non-completion of treatment (refusal to provide Services) at the initiative of the Customer or on grounds, provided for by this Public Agreement;

– the occurrence of allergic reactions or intolerance to drugs and dental materials in the Customer, approved for use in the Republic of Belarus;

– the onset of side effects of medical intervention and complications, arising as a result of the biological characteristics of the Customer’s body;

– the occurrence of complications due to the fault of the Customer due to his violation of medical instructions, recommendations, instructions, the Contractor's requirements during the provision of Services and after their provision (non-compliance with oral hygiene rules, rules of hygienic care of dental structures (prostheses); non-compliance with the requirements for the rules of operation of dental structures (prosthetics); untimely reporting of defects and breakdowns of dental structures (prosthetics), violations / health problems; non-compliance with the doctor’s recommendations for replacing temporary structures with permanent ones; non-compliance with the preventive schedule / control examinations, etc.);

– provision of Services at the insistence of the Customer, despite the doctor's warning that, that these Services will be provided without warranty;

– the occurrence of relapse of periodontitis in the Customer, increased or decreased sensitivity of the oral mucosa, teeth, facial skin, delayed wound healing, tissue swelling, pain and other unexpected consequences and complications;

– the occurrence of complications after the provision of medical services in another medical institution.

6.5. The Contractor is not responsible for non-fulfillment (improper execution) its obligations under the contract, if, with that degree of care and prudence, what was required of him by the nature of the actions performed, he took all measures to ensure the proper fulfillment of obligations, however, the expected result was not achieved.

6.6. The Contractor is liable for failure to fulfill obligations under this Public Agreement only if there is fault. Under no circumstances shall the Contractor be liable for indirect damages, including lost profits. In any case, the Contractor's liability is limited to the amount of remuneration, actually paid by the Customer for the Services.

6.7. If the Customer does not achieve the expected / desired results of the provision of Services, including due to their individual characteristics, health conditions, attitude towards health, or insufficient to achieve the expected / desired result of the volume of Services, refusal to continue and complete treatment (provision of Services) etc., this is not a basis for recognizing the Contractor’s Services as low-quality. Responsibility for achieving what is expected / the desired result after the provision of Services lies with the Customer.

6.8. The parties are released from liability for complete or partial failure to fulfill their obligations under the Agreement, if such failure to perform was a consequence of force majeure circumstances, that is, emergency and unavoidable circumstances, arising after the conclusion of the Agreement (floods, fires, earthquakes, other natural disasters, epidemics, pandemic, embargo, hostilities, solutions, actions, prohibitive measures of government authorities and management; other circumstances of force majeure, arising after the conclusion of the Agreement), which the Parties could not have foreseen, nor prevent.

6.9. Side, for which it is impossible to fulfill an obligation due to force majeure circumstances, obliged no later than 10 (ten) days from the moment of their occurrence, notify the other Party about this in writing, attaching documents issued by the competent authority (organization) documents, confirming the occurrence of these circumstances. Failure to notify or untimely notification of the occurrence of these circumstances deprives the Party of the right to refer to any of the above circumstances as a basis, exempting from liability for failure to fulfill an obligation.

6.10. In the event of force majeure circumstances, the deadline for fulfilling obligations under the contract is postponed. If these circumstances continue to apply for more than 30 (thirty) days, then each party has the right to terminate the contract.

7. Quality of Services. Warranty

7.1. The Contractor guarantees the Customer quality provision of Services. The quality of the Services is understood as the totality of the characteristics of the Services, reflecting the timeliness and necessity of their provision, degree of compliance with requirements, required by healthcare legislation and regulatory documents of the Ministry of Health of the Republic of Belarus.

7.2. The Contractor establishes warranty obligations for products manufactured and installed during the provision of Services in accordance with the Regulations on warranty periods and service life for dental services and work, performed at private unitary enterprise "Rident" (further – Warranty Statement), which the Customer gets acquainted with at the Contractor’s registry independently. Claims, associated with reference to ignorance of this Warranty Statement, The contractor will not accept.

7.3. The warranty period is the period, during which, if a deficiency is detected in the Service provided, the Customer has the right to make claims at his own discretion, provided for in paragraph 7.7 of this Public Agreement.

7.4. Upon presentation by the Customer of requirements, related to the lack of Services provided, The Contractor must check their results in accordance with the requirements of healthcare legislation and eliminate the shortcomings of the Services provided free of charge, discovered during the warranty period, subject to the Customer's compliance with the requirements of this Public Agreement and the Guarantee Regulations.

7.5. The Contractor undertakes to eliminate the shortcomings of poorly provided Services, if these deficiencies are discovered and documented. Deficiencies are understood as non-compliance of the provided Service with mandatory medical requirements and technologies., the possibility of which was not previously agreed upon with the Patient.

7.6. The Contractor will fulfill its warranty obligations while simultaneously complying with the following conditions:

– compliance by the Customer with the schedule of preventive maintenance specified for him / follow-up inspections;

– the Customer’s compliance with the instructions for using dental structures in accordance with the doctor’s recommendations;

– carrying out correction of Services, provided by the Contractor, only from the Contractor;

– contacting the Contractor in case of discomfort or irregularities in the area of ​​treatment performed;

– provision of an extract from the dental outpatient record and x-rays from other medical institutions in the event of a customer contacting them for emergency dental care;

– compliance with other conditions and requirements, provided for in this Public Agreement and the Guarantee Regulations.

7.7. If deviations from the agreement are detected, worsening the results of the Services, or other shortcomings of the Services provided, documented, The Customer has the right, at his choice, to present to the Contractor one of the requirements:

– free elimination of deficiencies in the Services provided; deficiencies must be eliminated by the Contractor within 30 calendar days;

– proportionate reduction in the established price of the Services provided;

– free production of another structure from a homogeneous material of the same quality or repeated provision of the Service, if possible, in this case, the Customer is obliged to return the design previously transferred to him by the Contractor;

– reimbursement of expenses incurred by the Customer to eliminate deficiencies in the Services provided by third parties;

– refund of the amount of money paid for the Service provided, if the deficiencies are not eliminated by the Contractor within a reasonable time; a reasonable period for eliminating deficiencies in the Services provided depends on the Customer’s health status, the period, necessary for the manufacture of a medical device, doctor's work schedule, schedule of the Customer’s visits and agreed upon by the parties in writing.

7.8. The Contractor's warranty obligations are terminated (are not saved, are canceled) if it occurs during the warranty period, service life of the following circumstances:

– identifying, or the emergence, or the development of diseases in the Customer during the warranty period, as well as changes in the physiological state of the body (due to pregnancy, long-term use of medications, harmful external influences, etc.), which directly or indirectly lead to changes in the teeth and surrounding tissues, that is not in a cause-and-effect relationship with the actions of the Contractor;

– evasion of the Customer from mandatory preventive / control inspection;

– non-compliance by the Customer with medical prescriptions, recommendations, instructions, the Contractor's requirements after the provision of Services (non-compliance with oral hygiene rules, rules of hygienic care of dental structures (prostheses); non-compliance with the requirements for the rules of operation of the result of the Services, dental structures (prosthetics); untimely reporting of defects and breakdowns of dental structures (prosthetics), violations / health problems; non-compliance with the doctor’s recommendations for replacing temporary structures with permanent ones; non-compliance with the preventive schedule / control examinations, etc.).

7.9. The Contractor is not responsible for the warranty period and possible service life of the product. (for fillings and all types of dental structures (prosthetics)) in case of unforeseen circumstances (accidents, injuries, fractures, etc.).

8. Final provisions

8.1. This Offer (proposal) becomes valid after posting the Public Agreement on the Contractor’s Website and in the Contractor’s registry.

8.2. The contract for the provision of paid services comes into force from the moment the Customer accepts the Offer in the manner established by this Public Agreement and is valid until the Parties fully fulfill their obligations.

8.3. Paying the price of the Services, The customer hereby confirms his consent to, that the Services were provided to him by the Contractor with high quality, in the volume ordered by him and the terms agreed upon by the Parties.

8.4. The customer familiarizes himself with this Public Agreement before submitting a demand for the execution of a contract for the provision of paid services in his favor. Making a demand for the execution of a contract for the provision of paid services in one’s favor, The Customer thereby confirms his agreement with the terms of this Public Agreement.

8.5. Changes to this Public Agreement and other documents (further – Changes) introduced by the Contractor unilaterally. Changes come into force from the moment they are posted on the Contractor’s Website and in the Contractor’s registry and are subject to application to all Customers, placing an order and / or payment for Services or those receiving Services after posting Changes.

8.6. Contract for paid services, concluded under the terms of this Public Agreement, may be terminated by agreement of the Parties or upon unilateral refusal of the Party from the agreement (provision of Services) on terms, enshrined in this Public Agreement.

8.7. Confirmation of the fact of provision of Services and fulfillment by the Contractor of its obligations to the Customer in full is an entry in the dental outpatient record and a Certificate of Services Rendering drawn up by the Contractor alone (p. 1 Resolution of the Ministry of Finance of the Republic of Belarus dated 12.02.2018 № 13 “On the sole preparation of primary accounting documents and invalidation of the resolution of the Ministry of Finance of the Republic of Belarus dated 21.12.2015 № 58») (hereinafter – Act).

8.8. It is not intended or required to exchange copies of the Act between the Parties, as well as the signing of the Act by the Customer. If necessary (at the Customer's request) the second copy of the Act can be handed over to him.

8.9. The services are considered accepted by the Customer in full and without comments., if the Customer is no more than 3 (three) days after the last day of provision of Services to him, fails to submit motivated claims to the Contractor in writing regarding the quality and completeness of the Services provided to him.

8.10. In the event that any condition of this Public Agreement is not subject to literal execution, it is interpreted in accordance with the legislation of the Republic of Belarus, taking into account the original interests of the Parties, at the same time, the remaining part of the conditions continues to apply in full.

8.11. The law of the Republic of Belarus applies to the relationship between the Customer and the Contractor.

8.12. The terms of the Public Agreement are formulated in accordance with the Civil Code of the Republic of Belarus and the Law of the Republic of Belarus “On the Protection of Consumer Rights”. Any claims and actions may be brought within the limitation period, established by the legislation of the Republic of Belarus.

8.15. In case of any questions or complaints from the Customer, he must contact the Contractor personally, or by contact phone numbers +375 (29) 807-88-24; +375 (1643) 9-09-09; +375(1643) 9-49-49

8.16. The Parties will try to resolve all disputes that arise through negotiations., including through the mediation procedure. If no agreement is reached, the dispute between the Parties will be referred to the court in accordance with the legislation of the Republic of Belarus.

8.17. In the event that any of the terms or provisions of this Public Agreement loses legal force, or will be declared invalid, or will be excluded from the Agreement, this does not entail the invalidity of the remaining terms of this Public Agreement, which will retain legal force and are binding on the Parties.

8.18. In everything, not expressly defined by this Public Agreement, The provisions of the Civil Code of the Republic of Belarus and the Law of the Republic of Belarus “On Protection of Consumer Rights” apply.

Executor:

Private medical unitary enterprise "Rident"

UNP 290733762

Legal and postal address: 225209

Brest region, city . Bereza,

str. Sverdlova, 34-1

+375 (29) 807-88-24; +375 (1643) 9-09-09; +375(1643) 9-49-49

e-mail: rident@tut.by

BY79 BAPB 3012 7680 9001 0000 0000

OJSC "Belagroprombank", BIK BAPBBY2X

Director L.I. Dadura

Customer:

The parties unconditionally agree to read the information using the Customer's details, indicated by him when drawing up the title page of the dental outpatient card (Form № 043/u-10).